Intercultural work in Australian schools

What happens when the adults running a school and the families they serve hold fundamentally different assumptions?

About communication, trust, authority, disagreement, time, relationships, achievement and education itself. I work with school leaders on exactly that question — through long-term partnerships, keynote presentations and individual coaching.

A school principal and a parent in conversation across a table in a school meeting room
The numbers behind the work

Cultural and linguistic diversity is not a niche issue in an Australian school.

For most schools it is a characteristic of a substantial proportion of the families in their community, and increasingly of families who were born here.

1 in 4
Australian households

use a language other than English at home.

71.8%
First-generation Australians

among people who used a non-English language at home in 2021.

1.6m
Australian-born speakers

use a language other than English at home — 83% with one or both parents born overseas.

~50%
Are children

Almost half of that Australian-born group are under 15.

Source: Australian Bureau of Statistics, Census of Population and Housing, 2021.

Three ways to work together

01 — 03
01

School Partnerships

Ongoing work with leadership teams to examine how the school communicates, makes decisions and builds trust with families whose assumptions differ from the school's own.

  • Family engagement review
  • Communication and enrolment practice
  • Staff capability building
Discuss a partnership
02

Keynote Presentations

Talks for conferences, staff days and parent associations that make cultural difference concrete: what it looks like in a parent-teacher interview, a discipline conversation, a complaint.

  • Principals' and leadership conferences
  • Whole-staff professional learning
  • School community events
Check availability
03

Individual Coaching

Confidential one-to-one work with principals and senior leaders who are sitting with a specific relationship, conflict or community that isn't working the way they hoped.

  • Live case consultation
  • Difficult conversation preparation
  • Leadership reflection over a term
Request a session
The eight assumptions

Most breakdowns between schools and families are not about goodwill. They are about unexamined assumptions.

Both sides usually want the same thing for the child. What differs is what a respectful message sounds like, who is allowed to disagree with whom, what a well-run meeting looks like, and what education is for. We work through each of these with real situations from your school.

  • 01

    Communication

  • 02

    Trust

  • 03

    Authority

  • 04

    Disagreement

  • 05

    Time

  • 06

    Relationships

  • 07

    Achievement

  • 08

    Education

Free, self-guided

The cultural intelligence toolkit for school leaders

Map your school community, place your school on the eight dimensions, work through the moments that matter, and use the five-step cultural curiosity process after any interaction that didn’t go the way you expected.

Open the toolkit
  1. 01

    Know your community

  2. 02

    Understand culture

  3. 03

    Map your school

  4. 04

    Moments that matter

  5. 05

    Examine your assumptions

  6. 06

    Adapt your leadership

  7. 07

    Build cultural intelligence

  8. Culture is a lens, not a label

“The families weren’t disengaged. We were inviting them in a way that made no sense to them. That reframe changed how our whole leadership team works.”
Principal, Australian primary school

Start a conversation

Tell me a little about your school community and what prompted you to get in touch. I’ll reply personally to arrange an initial conversation, at no cost.

Enquiries go to jenfbuchanan@gmail.com.